INTRODUCTION

Cochin is the fastest growing maritime gateway to peninsular India. An all-weather natural Port, it is located strategically close to the busiest international sea routes from the Gulf to Singapore and Europe to the Far East circuits. The Port is spearheading fast-track maritime and industrial growth in the large geographical spread of its economically vibrant hinterland. The logistically sensitive Port is emerging as the most preferred investment destination for maritime commerce.

OUR VISION

To emerge as a major Hub Port in the Indian Ocean Region by offering the entire maritime related services at international benchmarks.

OUR MISSION

The Cochin Port Trust is committed to provide dependable and cost-effective Port service through modern and efficient infrastructure coupled with high quality customer friendly services. The Port shall manage its assets and resources for optimal economic use to the Nation and the community. The Port shall strive to be the main catalyst for the economic development of the region, with a strong commitment to environmentally sound policies and safe practices. The Board of Trustees, the employees and the stakeholders of the Port shall work as a team in an open, positive, collaborative and cooperative manner. In pursuit of this Mission, the Port Trust shall be guided by the principles of integrity, ethical behavior, professional excellence, service to the community and respect for every individual.

STATEMENT OF SERVICES OFFERED BY THE VARIOUS DEPARTMENTS

Marine Services

Piloting of vessels in and out of the Port.
Dredging operations
Berthing /Sailing of vessels.
Control of the oil spillage, if any, and the pollution from other sources.
Prevention of fire occurrence and control in the event of occurrence.
Water supply by Barge.
Hiring of dredger, floating crane, fender, pontoons and buoy tender.
Operation and maintenance of Tanker Terminals.

Traffic

Allotment of berths to cargo, cruise vessels and passenger ferries.
Cargo handling operations at wharves and mooring.
Receipt, storage and delivery of cargo from Port’s storage spaces.
Recommending the issue of Pass to various areas.
Managing the flow of cargo carrying vehicles in the operational area.
Reception of cruise vessels and passengers.

Civil

Planning, designing and execution for development of port infrastructure.
Maintaining the civil infrastructure.
Registration of civil contractors into various classes.
Maintenance of sanitation of the Willingdon Island area under the Port Trust.
Water supply to the Port operational areas, quarters and the lessees.
Maintenance of roads and other traffic ways in the Port area and in the Willingdon Island.
Beautification of port area.
Dredging for the maintenance of navigational channels.

Administration

Personnel Administration and Grievances.
Public Relations.
Allotment of Land.
Issuance of annual Pass for vehicles.

Finance

Vessel, Cargo & Lease related services

Clarifications on the bills for value of services rendered by the port can be obtained from the following sections:

Sl.No.	Description of billing services	Section	Contact Person	Phone No.
1	Vessel related charges including fresh water supply to vessels, Hire of Dredger, Cranes etc.	Traffic Revenue	Dy.C.A.(TR)	2666871- 2616
2	Cargo related charges:-
a) Wharfage		CDC	Dy.C.A.(CDC)	2666871- 2639
b) Demurrage		Wharf Revenue	Dy.C.A.(TR)	2666871-2616 /2637
c) Ground Rent		Wharf Revenue	Dy.C.A.(TR)	2666871-2616 /2637
d) Equipment Charges		Traffic Revenue	Dy.C.A.(TR)	2666871-2616 /2637
3	Lease Rent, Licensing Fee	Engineering Revenue	Dy.C.A.(ER)	2666871- 2618
4	Water & Electricity charges	Engineering Revenue	Dy.C.A.(ER)	2666871- 2618

2. Settlement of Claims

Bills for services availed by the Port are processed and settled in the following sections:-

Sl.No.	Description of billing services	Section	Contact Person	Phone No.
1	Bills relating to works	Works	Dy. C.A. (W)	2666871-2615
2	Bills relating to purchase	Purchase	Dy. C.A (Pur)	2666871-2624

3. Maintenance of deposit accounts of Port users

Deposit accounts of Port users are maintained at TR Section under the control of Dy. C.A (TR) who is available at 2666871-2616 during office hours.

Any grievances of customers arising out of the aforesaid services can be addressed to the Addl. F.A. & C.A.O., who is available at 2668147 or 2666871-2604. Such grievances can be mailed to F.A. & C.A.O. for redressal in e-mail id fa@cochinport.gov.in

Mechanical

1) Provide cargo handling equipment to the port users.

Type of equipment	Nos. available
Electric Wharf Crane 10 T	6
Electric Wharf Crane 3 T	4
Forklift Trucks 3 T capacity	20

2) Maintenance of equipment & Floating crafts.

Facilities available

a) Automobile repair workshop.

b) Mechanical shop.

c) Dry Dock.

The size of the dry dock available is 66 M length x 12 M width

x 4 M depth. The facility of dry dock is hired out to outside

agencies subject to availability.

3) Procurement of equipment and flotillas.

4) Purchase of spares and stores.

5) Distribution of electricity in Willingdon Island as a Licensee.

The electric power is purchased in bulk from KSEB and distributed to all customers, internal/external, in W/Island.

Medical

· Providing urgent medical services to the people while on the Island.

EXPECTATIONS FROM OUR CLIENTS

We expect from our clients to:-

Ø Familiarize with the port procedures and contact appropriate official for obtaining service

Ø Send feed back for improving function of our organization.

Ø Comply with the procedural formalities of securities, instructions which ultimately enhance the value of the service.

Ø Visit our web site www.cochinport.gov.in

GRIEVANCE REDRESSAL MECHANISM

The officials of the Port Trust will act courteously, fairly and reasonably in all their official dealings. The documents and procedures used in the conduct of business have been made simple and user friendly. The Port Trust has published the Scale of rates for various services rendered. The Port Trust has imparted training to the staff to render adequate level of service.

However, in the event of any dissatisfaction on the services rendered, the Port has laid down procedures for fair and expeditious handling of customers grievances. In case of any difficulty in transactions, the customer may approach the officer concerned or the Head of the Department who will ensure that the customer’s need are attended to . However , if this does not happen, customers may lodge written complaint at the Chairman’s Office. A copy of the complaint shall be returned to the customer with acknowledgement of receipt. Our efforts will be to ensure that the redressal of the complaint takes place expeditiously and in any case within a maximum period of three weeks. If , for any reason , the office is not able to redress the grievances within three weeks, the customer will be informed of the reasons and acti